Shipping & Delivery Policy

This Shipping & Delivery Policy applies to all orders placed on himajal.com (the “Site”), operated by Divyank Industries Pvt. Ltd. (“Himajal”, “we”, “us”). It should be read together with our Terms & Conditions and Return & Replacement Policy.

Orders are processed within 1–2 business days of order confirmation — i.e. once payment is successfully captured (for prepaid orders) or once a Cash on Delivery order is confirmed by our team. Orders placed on Sundays or public holidays are processed on the next business day. You will receive an order-confirmation email/SMS with your order ID immediately after checkout.

Estimated delivery timelines from the date of dispatch, via our courier and logistics partners:

These are estimates provided by our courier partners, not guarantees. Actual delivery may vary due to weather, regional restrictions, or courier network disruptions beyond our control.

Shipping charges, if any, are calculated at checkout based on your delivery pincode, the product’s weight/dimensions, and your order value, and are always shown to you before payment. We frequently run free-shipping promotions, which — when applicable — are reflected automatically in your cart.

Product delivery is available across India via our courier and logistics partners. Free professional installation is currently available in serviceable pincodes, largely across Telangana, Andhra Pradesh, and Karnataka, with our network expanding to other states. If your pincode falls outside our installation network, our team will contact you to arrange a self-installation guide and remote video support at no extra cost, or a local partner-technician visit where available.

Where professional installation is included with your product, our technician will contact you to schedule a visit, typically within 24–48 hours of delivery. Please keep your product unopened until the technician arrives, unless you have chosen self-installation.

Once your order is dispatched, you will receive a shipping notification with the courier partner’s name and the tracking / AWB number by email and SMS. You can also track your order from My Account → Orders if you checked out while signed in.

Please ensure your delivery address and phone number are complete and accurate at checkout. Himajal is not responsible for delivery delays or failures caused by incomplete, incorrect, or unreachable contact details. Re-shipment following an address correction may attract additional shipping charges, which will be communicated before re-dispatch.

Our courier partner will make up to three delivery attempts. If delivery still fails — due to an unreachable customer, incorrect address, or refusal — the shipment is returned to our warehouse. We will contact you to arrange re-delivery (additional shipping charges may apply) or process a refund as per our Return & Replacement Policy.

Estimated delivery times may be affected by events beyond our reasonable control, including but not limited to adverse weather, natural disasters, strikes, regulatory restrictions, courier network disruptions, or force majeure events. We are not liable for delays arising from such causes, but we will keep you informed and work with our logistics partners to minimise impact. International shipping is not currently offered — Himajal products are shipped within India only.

For any shipping or delivery questions, reach our support team:

• Phone: +91-9866139900 (Service & Support)
• Email: support@himajal.com
• Registered Office: Divyank Industries Pvt. Ltd., 3-6-198, Vasavi Shreemukh Complex, 2nd Floor, near Westside, Himayatnagar, Hyderabad, Telangana – 500029