Terms & Conditions

These Terms & Conditions (“Terms”), together with our Privacy Policy, Shipping Policy, and Return & Replacement Policy (collectively, the “Agreement”), form a legally binding agreement between you (“User”, “you”) and Divyank Industries Pvt. Ltd., operating as “Himajal” / “Himajal Water Purifiers” (“Company”, “we”, “us”, “our”), for your use of himajal.com (the “Site”) and any related mobile apps or services (together, the “Platform”). By accessing the Platform, creating an account, or placing an order, you accept and agree to be bound by this Agreement. If you do not agree, please discontinue use of the Platform. We recommend you review these Terms periodically, as they may be updated from time to time.

• “Products” — water purifiers, water softeners, ScaleOut conditioners, spares, accessories, AMC plans, and related services offered on the Platform.
• “Order” — a request placed by you to purchase Products, which constitutes an offer subject to acceptance by us.
• “Content” — text, graphics, logos, images, product descriptions, and other material on the Platform.
• Product and service listings on the Platform constitute an invitation to offer; your Order is an offer to purchase, which we may accept or decline in accordance with these Terms and the Indian Contract Act, 1872.

You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872 to place an Order. If you are under 18, you may use the Platform only with the involvement and consent of a parent or legal guardian. By placing an Order, you represent that you meet this requirement.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Please notify us immediately at support@himajal.com of any unauthorised use. You agree to provide accurate, current, and complete information when creating an account or placing an Order — we reserve the right to suspend or terminate accounts found to contain false or fraudulent information, without prior notice.

We make reasonable efforts to display Product specifications, images, and descriptions accurately; minor variations in colour or design may occur. All prices on the Platform are listed in Indian Rupees (INR) and are inclusive of applicable taxes (GST) unless stated otherwise. We reserve the right to modify prices, Product availability, and specifications at any time without prior notice; the price applicable to your Order is the one confirmed at the time of successful checkout.

An Order is confirmed only upon successful payment (for prepaid orders) or upon our confirmation call for Cash on Delivery (COD) orders, which is subject to serviceability of your delivery pincode. We reserve the right to refuse, cancel, or limit any Order — including after payment — in cases of suspected fraud, pricing or listing errors, non-serviceable address, or unavailability of stock; in such cases, any amount paid will be refunded in full.

We accept UPI, credit/debit cards, net banking, and COD (where available) through our authorised payment gateway partner, PayU, a PCI-DSS compliant processor. We do not store your full card details on our servers. You are responsible for any unauthorised use of your payment instrument arising from your own negligence; we are not liable for losses caused by third-party fraud beyond our reasonable control.

Delivery timelines, shipping charges, and installation scheduling are governed by our Shipping & Delivery Policy. In summary: professional installation is provided free of cost in serviceable areas, typically within 24–48 hours of delivery; standard delivery timelines are 2–7 business days within Telangana & Andhra Pradesh and 7–14 business days for the rest of India, subject to courier serviceability.

Order cancellations, returns, replacements, and refunds are governed by our Return & Replacement Policy, which forms part of this Agreement. In summary: defective, damaged, or wrong items may be reported within 48 hours of delivery for a free replacement or refund; unopened, uninstalled Products may be returned within 7 days of delivery; and once a Product is installed, any manufacturing defect is handled under Warranty rather than as a return.

Himajal Products carry a minimum 1-year manufacturer warranty from the date of installation (or delivery, where self-installed); select Products/components carry a longer warranty as specified on the product page or invoice. The warranty covers manufacturing defects in materials and workmanship, and does not cover: damage from misuse, negligence, accidents, power fluctuations or improper electrical supply, unauthorised repairs or modifications, normal wear of consumables (filters, membranes, cartridges), or damage from water quality outside the Product’s rated specifications. Warranty claims can be raised via My Service or by calling +91-9866139900.

AMC plans cover scheduled preventive service visits and filter/part replacements as specified in your selected plan. AMC fees are non-refundable once the first service visit under the plan has been availed. AMC does not cover damage arising from causes excluded under the Warranty section above.

You agree to use the Platform only for lawful purposes and not to: violate any applicable law; impersonate any person or entity; interfere with or disrupt the Platform’s security or functionality; upload malicious code; or use automated means (bots, scrapers) to access the Platform without our written permission. We reserve the right to restrict or terminate access for any User who violates this section.

All Content on the Platform — including the Himajal name, logo, trademarks, product designs, images, and text — is the exclusive property of Divyank Industries Pvt. Ltd. or its licensors, protected under Indian copyright and trademark law. You may not copy, reproduce, distribute, republish, or create derivative works from any Content without our prior written consent.

The Platform may contain links to third-party websites or use third-party services (e.g. payment gateway, courier partners, WhatsApp/SMS providers). We are not responsible for the content, privacy practices, or terms of any third-party site or service, and your use of them is at your own discretion and risk.

The Platform is provided on an “as is” and “as available” basis. While we strive for accuracy and uptime, we make no warranty that the Platform will be uninterrupted, secure, or error-free. To the maximum extent permitted by applicable law, Divyank Industries Pvt. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform or Products, except as expressly provided under the Consumer Protection Act, 2019 or other applicable Indian law, which this clause does not seek to exclude or limit.

We shall not be held liable for any delay or failure in performance resulting from causes beyond our reasonable control, including natural disasters, fire, flood, war, civil unrest, epidemic, strikes, governmental action, or courier/logistics network disruption.

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with the Information Technology Act, 2000 and the applicable Sensitive Personal Data or Information Rules.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are published below. Complaints are acknowledged within 48 hours and resolved within one month of receipt.

• Grievance Officer, Divyank Industries Pvt. Ltd.
• Email: grievance@himajal.com
• Phone: +91-9866139900 (Mon–Sat, 10 AM – 7 PM IST)
• Address: 3-6-198, Vasavi Shreemukh Complex, 2nd Floor, near Westside, Himayatnagar, Hyderabad, Telangana – 500029

This Agreement is governed by the laws of India. Subject to the dispute-resolution process below, the courts at Hyderabad, Telangana shall have exclusive jurisdiction over any disputes arising from this Agreement. Any dispute, controversy, or claim not resolved through good-faith discussion within 30 days may be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed mutually, seated in Hyderabad, with proceedings conducted in English. Nothing in this clause limits your right to approach a Consumer Disputes Redressal Commission of competent jurisdiction under the Consumer Protection Act, 2019.

We may revise this Agreement from time to time to reflect changes in our services or applicable law. The “Last updated” date at the top of this page indicates when it was last revised. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

• Divyank Industries Pvt. Ltd. (Himajal Water Purifiers)
• Registered Office: 3-6-198, Vasavi Shreemukh Complex, 2nd Floor, near Westside, Himayatnagar, Hyderabad, Telangana – 500029
• Sales: +91-9900669524 · Service: +91-9866139900
• Email: info@himajal.com